Is my child eligible to receive Intensive In-Community Services?


Youth suffering from behavioral and/or emotional challenges residing in New Jersey may be eligible for services. However, an in-home, clinical assessment must be completed in order to determine the appropriate level of care for your child.

How do I get my child assessed for services?

Parents looking to access services for their child must start by contacting PerformCare, the contracted systems administrator at 1-877-652-7624. Care coordinators at PerformCare will conduct a brief intake by phone to determine if your child meets the requirements to authorize an in-home assessment. If your child meets the requirements, be sure to request Child and Family Solutions to complete the free, in-home assessment. Our provider number is 0087866.

How long does the process take?

Once we receive your child’s authorization information from PerformCare, we immediately enroll your child and forward your child’s information to one of our clinical assessors. Assessors make phone contact to establish an appointment within 24-48 hours. When the assessment is completed, it takes about 1-2 weeks for PerformCare to review the assessment and refer your child for services. If your child is approved for services, a case manager will contact you to conduct an intake meeting. During this meeting, your child’s case manager will make recommendations for services and may provide referrals to your family that may be helpful. Be sure to advise them of your provider of choice, Child and Family Solutions.

What if my child is not approved for services?


If your child is not approved for services, you may contact PerformCare to obtain a list of community based providers in your service area, provide updated clinical information and/or appeal the decision.

Can parents choose providers for assessments and Intensive In-Community services?


Yes, parents of eligible children can choose from the list of state-approved providers. PerformCare and New Jersey case management entities have a diverse list of providers. Upon request, the case management entity and/or PerformCare will help parents determine which provider would best fit their child's needs.

How are providers of Intensive In-Community Services held accountable?

The State of New Jersey has strict guidelines for approving, evaluating and monitoring the quality of service providers. In addition, Child and Family Solutions implements rigorous and ongoing quality assurance measures to ensure that program staff provides services that are compliant with State regulations and that are congruent with our mission, program standards and contractual obligations.

What if I have a complaint?

When you have a concern about the quality of services your child is receiving, you have the right to file a complaint. Your child’s services will not be affected. In fact, comments, suggestions and even complaints can improve the overall quality of our program. First, address the complaint with the Program Director by phone (toll free 1-855-GET-CFSSES) or by email at SES@childandfamilysolutions.org.More information regarding our policies and filing a complaint is outlined in our IIC Welcome Booklet.